Refund policy

RETURNS

Please contact shop@labbyternovskaya.com if you would like to exchange or return an item.

Our return policy lasts 14 days after delivery date.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging and with all labels attached.

To complete your return we require a receipt.

Customer will be responsible for shipping costs for returning the item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund

REFUNDS

Please contact shop@labbyternovskaya.com if you would like to exchange or return the item.

Once your return is received and inspected, we will send you an email with the confirmation and further details. We will also notify you of the approval or rejection of your refund. Once our quality control manager approves the returned items your refund will be credited directly back to the original form of payment used. Your refund will be processed within 5-8 business days from date of your return is received.